Approved FAQ assistant
Answer common questions from a curated documentation set and escalate when confidence is low.
Telegram & Discord automation
Automate the repetitive layer. Escalate the important layer.
Opsline builds controlled community and operations workflows for Telegram and Discord: onboarding, approved FAQ responses, support classification, moderator escalation, task routing and internal notifications.
Community workflows
Reduce moderator load without pretending humans are unnecessary.
The best community automation handles repetitive, well-defined work while keeping sensitive moderation, investment, account and security matters under human control.
Onboarding workflows
Guide new community members through approved resources, roles and first steps.
Support triage
Classify requests and route them to product, technical, account or community owners.
Moderator escalation
Flag sensitive or policy-relevant cases instead of allowing an agent to improvise.
Operational notifications
Send defined internal alerts into team channels when external or on-chain events occur.
Task extraction
Turn actionable messages into structured tasks with owners, priority and follow-up rules.
Controls
Community AI should know when not to answer.
Approved knowledge only
Responses can be grounded in your selected docs and policies.
Escalation rules
Security, account, investment or uncertain cases can be sent directly to humans.
Audit-friendly scope
The expected behaviour and prohibited actions are defined before deployment.
Start
Describe your Telegram or Discord workflow.
Send the channel structure, common requests, approved knowledge sources, actions the automation may take and situations that must escalate.
Prepare written brief →
No mandatory call. Scoping can remain written.